Technical Support
We're here to help you get the most out of Reelix
🌟 Need Assistance?
Our support team is dedicated to ensuring you have the best experience with Reelix. Whether you have questions about features, need help with coin purchases, or encounter any technical issues, we're here to help.
Response Time: We typically respond to all inquiries within 24-48 hours.
Contact Our Support Team
When Contacting Support
To help us assist you more efficiently, please include the following information:
- Device Information: Your iPhone model and iOS version
- App Version: The version of Reelix you're using (found in Settings)
- Issue Description: A detailed description of the problem you're experiencing
- Screenshots: If applicable, screenshots can help us understand your issue better
- Steps to Reproduce: If the issue occurs consistently, let us know the steps to reproduce it
💡 Quick Troubleshooting Tips
Try force-closing the app and reopening it. If the issue persists, restart your device.
Ensure you have sufficient storage space on your device. Your financial data is stored locally and requires available storage.
Check your App Store account and payment method. If the purchase went through but coins didn't appear, contact us with your purchase receipt.
Your data should be preserved during updates. If data is missing, check if you have a device backup in iCloud or iTunes that you can restore.
Try uninstalling and reinstalling the app. Make sure to back up your data first using your device's backup system.
Important Reminders
- Data Backup: We strongly recommend regularly backing up your device through iCloud or iTunes. Since all your data is stored locally, device backups are essential for data recovery.
- Privacy: Never share your Apple ID password with anyone, including our support team. We will never ask for your password.
- Refunds: For refund requests on coin purchases, please contact Apple Support directly as all purchases are processed through the App Store.
- Feature Requests: We love hearing your ideas! Feel free to send us your feature suggestions and feedback.
Operating Hours
Our support team operates during the following hours:
- Email Support: 24/7 (responses within 24-48 hours)
- Phone Support: Monday - Friday, 9:00 AM - 6:00 PM EST
🚀 Stay Updated
Keep your app updated to the latest version to enjoy new features, improvements, and bug fixes. Updates are released regularly through the App Store.